Sound Story won’t download?

We're sorry to hear that you're facing issues with accessing Sound Stories. Here are some troubleshooting steps to help resolve the problem.

Typically, when a lesson is stuck on downloading a video, it may be due to a poor internet connection. We recommend ensuring that your device is connected to the internet to see if this resolves the issue.

In some cases, the issue might occur if there isn't enough available space on your device. To check your device's storage, please go to Settings > General > Storage on your device.

If neither of these troubleshooting steps resolves the problem, please don't hesitate to reach out to our support team at support@reading.com. We understand that technical issues can be frustrating, and we appreciate your patience as we work to resolve them. We're here to assist you further and ensure you have access to the Sound Stories without any issues.