Login issues - I'm not receiving login emails. What should I do?

If you're not receiving our login emails, they may be going to your spam folder or experiencing delays with your email provider. Here's what you can do.

Please check your spam folder to see if our login emails have landed there. If you find them in your spam folder, be sure to mark them as "not spam" to ensure they are delivered to your inbox in the future.

If you've followed the steps above and are still experiencing issues logging in, don't worry! We're here to help. Please reach out to our support team at support@reading.com to request an override of the login requirement.

Once you've contacted our support team and requested an override, please try to log in again on the app.

We understand that technical issues can be frustrating, and we're committed to resolving them for you. If you encounter any issues or have questions about your account, please don't hesitate to reach out to us. Your satisfaction is our priority, and we're here to assist teachers, parents, and students in any way we can.